DiDi COVID-19 response: Significant support for New Zealand drivers

18 Nov, 2020

DiDi has created a USD 10 million relief fund to support driver-partners who are affected by COVID-19.

The fund will be available to DiDi drivers in New Zealand who either test positive to COVID-19, undergo compulsory isolation or are temporarily suspended from the DiDi Driver app due to COVID-19.

To receive the one-off payment, drivers will need to meet certain eligibility criteria and provide evidence from a public health authority. Only drivers who have completed at least one trip on or after 2 November 2020 may apply. 

Confirmed COVID-19 cases:

A one-time payment of an amount equivalent to the daily average of their net income generated exclusively through the DiDi driver app in the period starting from the date of their first trip and ending on the date the Partner applied for Relief from the Fund multiplied by up to a maximum of 28 days.

Compulsory self-isolation:

A one-time payment of an amount equivalent to the daily average of their net income generated exclusively through the DiDi driver app in the period starting from the date of their first trip and ending on the date the Partner applied for Relief from the Fund multiplied by up to a maximum of 14 days.

Preventative suspension:

A one-time payment of an amount equivalent to the daily average of their net income generated exclusively through the DiDi driver app in the period starting from the date of their first trip and ending on the date the Partner applied for Relief from the Fund multiplied by the number of days the Partner’s account was suspended, to a maximum of fourteen 14 days.

Please note: For the purposes of determining a Partner’s net income, driving related promotions or incentives (i.e. trailblazer, streak and hourly guarantee) and tips will be included but all other promotions and incentives will be excluded.

The above are general guidelines and are subject to change with or without notice. 

Application Process

To receive compensation you need to provide evidence of the diagnosis or direction to self-isolate from a public health authority, and you need to have completed a minimum of one trip on or after 2 November 2020.

Where we receive confirmed or credible information, we are suspending accounts of both riders and driver-partners who have shown symptoms of COVID-19. This includes those that have been asked to self-isolate by a public health authority or those that have self-reported or been reported by a public health authority as testing positive.

If you believe you qualify, you can now access the new application portal in the DiDi Driver app.

Start your application in the DiDi app > Service Centre > Driver Relief Fund.